Question 1

What is protel PMS and what does it do?

Accepted Answer

Protel PMS (Property Management System) is hotel management software that handles reservations, check-in/check-out, room management, billing, reporting and integrations with third-party systems. MC Sistemi is the licensed protel PMS partner for Slovenia, Croatia, Serbia, Montenegro, Kosovo, Bosnia and Herzegovina, and Republika Srpska.

Question 2

What is the difference between protel AIR and protel SPE/MPE?

Accepted Answer

Protel AIR is a cloud-based SaaS solution ideal for small to mid-size hotels — no servers required, accessible from any browser. Protel SPE (Single Property Edition) and MPE (Multi-Property Edition) are on-premise solutions for large hotels and hotel chains requiring advanced functionality and multi-property management.

Question 3

What are the advantages of protel PMS compared with other PMS solutions?

Accepted Answer

protel PMS combines functions that often require separate tools or manual work. Key advantages include policy-driven automation of deposits, no-show and cancellation fees; native Pay by Link and real-time Pulse analytics; multi-property management through protel CENTRAL; country-specific compliance; and the open, two-way protel.io integration platform with more than 1,800 certified third-party integrations. This helps hotels reduce manual work, protect revenue and connect their operational systems without relying on disconnected exports.

Question 4

Can protel PMS integrate with Booking.com, Expedia and channel managers?

Accepted Answer

Yes. Protel PMS integrates natively with Booking.com and Expedia, and connects to all major channel managers via the protel IO / HTNG open API platform. The integration is included in the monthly subscription price — no additional licence fee applies.

Question 5

How much does protel PMS cost?

Accepted Answer

Protel PMS pricing starts from €7.50 per room per month for cloud (protel AIR) deployments, with a minimum monthly fee of €190. The final price depends on hotel size, number of properties and required integrations. Contact MC Sistemi for a personalised quote.

Question 6

Is there a setup or installation fee?

Accepted Answer

Yes, a one-time installation fee covers system setup, data entry, rate plan configuration, interface installation and staff training. The monthly subscription starts from the date of installation.

Question 7

Which markets does MC Sistemi operate in?

Accepted Answer

MC Sistemi (together with Resort Infosys) provides protel PMS implementation and support across seven markets: Slovenia, Croatia, Serbia, Montenegro, Kosovo, Bosnia and Herzegovina, and Republika Srpska, with offices in Ljubljana, Zagreb and Belgrade.

Question 8

Is local technical support available in my language?

Accepted Answer

Yes. MC Sistemi provides support in Slovenian, Croatian and Serbian, Monday to Friday 08:00–16:00. Outside office hours, basic support is available 08:00–21:00, and 24/7 coverage is available under special client agreements. Response time for urgent issues is within 4 hours during support hours.

Question 9

How long does protel PMS implementation take?

Accepted Answer

A standard implementation takes 2–4 weeks including system setup, data migration, rate plan configuration, interface connections and staff training. Installation is performed remotely; on-site training is available.

Question 10

What is revenue management and does MC Sistemi offer it?

Accepted Answer

Revenue management dynamically adjusts hotel room prices based on demand, competitor rates and market conditions. MC Sistemi offers AI-powered Revenue Management Systems (RMS) that automatically optimise pricing, typically delivering 8–15% revenue uplift.

Question 11

Does protel PMS comply with Slovenian and Croatian fiscal regulations?

Accepted Answer

Yes. Protel PMS is fully compliant with Slovenian (FURS) and Croatian (Porezna uprava) fiscal regulations. MC Sistemi handles the complete fiscalisation integration including certified fiscal modules and ongoing regulatory updates.

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